Terms and Conditions – Spatikam by Pranoti
This website, https://spatikambypranoti.com (“Website”), is owned and operated by Spatikam by Pranoti (hereinafter referred to as “Spatikam,” “we,” “us,” or “our”). Please read these Terms and Conditions carefully before using the Website.
Spatikam by Pranoti provides its services to you subject to the following Terms and Conditions. By using, visiting, or registering on the Website, you agree to accept and be bound by these Terms. Please read them carefully.
We may update these Terms and Conditions from time to time without prior notice, and continued use of the Website after such updates will signify your acceptance of the revised Terms. If you do not agree with any part of these Terms and Conditions, please refrain from using the Website and its services.
1. Electronic Agreement
This is an electronic agreement between you and Spatikam by Pranoti, setting out the legally binding terms for your use of the Website and services offered.
By accessing the Website or making a purchase, you consent to communicate with us electronically and agree to be bound by these Terms, including all future modifications and notices.
By visiting our site and/or purchasing something from us, you are engaging in our “Service” and agree to comply with these Terms, including any policies or guidelines referred to here or made available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
All products and information displayed on the Website constitute an invitation to offer. Your purchase order represents your offer, which is subject to acceptance by Spatikam by Pranoti. We reserve the right to accept or reject your offer in full or in part.
You agree to inform Spatikam by Pranoti of any circumstances that may affect your ability to enter into a binding contract. If such circumstances arise, Spatikam reserves the right to modify or terminate your use of our services.
2. Privacy
Your privacy is very important to us. Use of our Website and services is also governed by our **Privacy Policy**.
We encourage you to read our Privacy Policy to understand how we collect, use, and safeguard your information
3. Eligibility
The Services are available only to individuals who can form legally binding contracts under applicable laws of India and the country of their residence. Without limiting the foregoing, the Services are not permitted to be used by minors or temporarily or indefinitely suspended Gemsmantra.com members. Your use of the website represents and warrants that you have the right, authority, and capacity to enter into this Agreement and to abide by all the terms and conditions of this Agreement.
Note – If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this Website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use or transact through this Website. Those who choose to access this Website from outside India are responsible for compliance with local laws to the extent local laws are applicable.
4. Accuracy, Completeness, and Timeliness of Information
The Website, its materials, and the products and services offered are provided on an “AS IS” and “AS AVAILABLE” basis without any warranties, express or implied, except where explicitly stated in writing by Spatikam by Pranoti.
The content and material provided on the Website are for general informational purposes only and should not be solely relied upon for decision-making. We recommend consulting more complete, accurate, or timely sources of information where appropriate.
Any reliance you place on material from this Website is strictly at your own risk.
While we strive for accuracy, we do not guarantee that descriptions, pricing, or other content available on the Website are error-free, complete, or current.
Colors and sizes of products are displayed as accurately as possible; however, the actual colors you see may vary depending on your screen and monitor settings. Product packaging may also differ slightly from that shown on the Website.
We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
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5. Delivery Location and Timeline
At **Spatikam by Pranoti**, we proudly deliver across all cities in India. You can check if delivery is available to your PIN code during the checkout process. If courier service is not available in your area, we sincerely apologize for the inconvenience. In such cases, we request you to contact our customer support team at **support@spatikambypranoti.com**.
We also offer international delivery to selected countries worldwide. However, certain country-specific restrictions or logistical challenges may prevent us from delivering to some locations. We reserve the right to cancel or modify any order if delivery to the specified location cannot be fulfilled. Should this occur, you will be promptly notified, and a full refund will be initiated for the affected order. Customers are responsible for ensuring that their delivery address falls within our serviceable regions.
A tentative delivery date and time will be shared with your order confirmation email. The exact delivery date will be updated once your order is ready for dispatch.
If the estimated delivery date coincides with a public holiday or Sunday, please allow an additional business day for delivery. Customers can track their order by contacting our support team as detailed on our Website. Please note that all delivery timelines are approximate and may vary due to factors beyond our control, such as courier delays, customs procedures, weather conditions, or other unforeseen events. While we strive to deliver your order within the promised timeframe, **Spatikam by Pranoti** cannot be held responsible for delays arising from third-party services or external factors. In the event of a delay, we will keep you informed at the earliest opportunity.
6. Payment and Modifications to Prices/Services
Prices displayed on the **Spatikam by Pranoti** website are subject to change without prior notice. Orders will be billed at the price prevailing on the day of purchase. We reserve the right to update, modify, or discontinue any service, product, tool, or content on our website without prior notification.
We shall not be liable to you or any third party for any modification, price revision, suspension, or discontinuation of the Service. For orders shipped within India, payments are accepted in Indian Rupees (INR) only. All listed prices are inclusive of applicable CGST/SGST/IGST taxes. If an international credit card is used for a domestic order, the transaction amount will be converted to INR before payment is processed, and currency conversion charges may apply as per your bank’s policies. You may also be required to share a copy of valid government-issued photo ID proof for verification purposes.
For international orders, payments are accepted via Razorpay and/or Zoho Secure Payout gateways, using international credit/debit cards or direct bank transfers. All international transactions must be made in INR. Applicable currency conversion rates will apply based on the prevailing exchange rate on the date of transaction. Prices for international orders will include shipping, handling, and applicable taxes or duties as per the delivery country’s regulations.
Important Note:
For orders valued above INR 2,00,000 (Two Lakhs), submission of a valid **PAN Card** is mandatory.
7. Bank Account & Payment Information
To ensure smooth transactions, you are required to provide accurate and complete banking or card details as requested by **Spatikam by Pranoti** for payment processing.
**Payment Accuracy & Authorization**
By placing an order, you confirm that the payment information shared — whether via debit/credit card or bank account — is accurate, valid, and belongs to you or is authorized for your use. You also confirm that your account holds sufficient funds or credit to complete the transaction, including any associated charges.
By providing payment details and confirming a purchase, you authorize **Spatikam by Pranoti** to process your payment in accordance with our terms.
8. Product Information & Disclaimer
Some of our offerings, especially handcrafted or rare spiritual items, may be available **exclusively online** and/or made-to-order. These products are subject to limited quantities and are eligible for exchange or return only as per our **Return Policy**.
We make every effort to ensure that product images and colors displayed on our website closely match the actual items. However, variations may occur due to differences in natural crystal textures, lighting, and screen display settings. Kindly note that slight variations are natural and add to the uniqueness of each crystal.
If you experience any issues related to products, shipping, or services, our support team is here to assist you. Please write to us at **support@spatikambypranoti.com**, and we will do our best to resolve the matter promptly. However, **Spatikam by Pranoti** cannot be held responsible for delays or challenges caused by third-party logistics providers or external circumstances beyond our control.
Right to Modify or Limit Services
We reserve the right to:
– Limit or decline orders to certain individuals, regions, or jurisdictions.
– Restrict quantities of items purchased.
– Discontinue or modify product listings at any time.
Offers made on our site are not valid where prohibited by law.
Disclaimer on Outcomes and Guidance
Our products and services, including **astrological consultations and spiritual remedies**, are based on ancient holistic systems intended to offer **personal insight, spiritual support, and emotional balance**. Outcomes may vary from person to person. These services should be viewed as **complementary guidance** and **not as substitutes** for professional advice in medical, legal, or financial matters.
Important Note:
We kindly request you to review product details, care instructions, and intended use before making a purchase. By using our services, you acknowledge and accept the nature and purpose of these offerings.
Dispute Resolution
Should any concerns arise, we encourage you to contact our support team first. We are committed to resolving issues through open dialogue and support, and request that disputes be addressed via our internal resolution mechanisms. By using our services, you agree not to pursue legal action for issues related to service discrepancies or outcomes, and instead opt for peaceful resolution in the spirit of harmony and mutual respect.
9. Accuracy of Billing & Account Information
To ensure a seamless experience, you agree to provide accurate, current, and complete information for all purchases made through **Spatikam by Pranoti**. This includes updating your account details such as billing address, email ID, and payment information (e.g., card numbers and expiry dates), so we can complete transactions and communicate effectively.
Before placing any order, please read the product description carefully. By placing an order, you agree to the terms stated in the item’s listing, including our conditions of sale.
10. Personal Use & Non-Commercial Policy
Our website and its content are intended strictly for **individual, non-commercial use**. Any commercial use — including linking to external sites or using our content for business gain — is strictly prohibited unless you are a registered and approved affiliate of **Spatikam by Pranoti**.
You agree **not to reproduce, sell, resell, exploit, or misuse** any portion of our website or services without our express written consent. Unauthorized use, including framing or deep-linking, may result in **legal consequences**, including civil and criminal action. If any unauthorized gain (profit, revenue, benefit) is found, you agree to compensate the Company with an additional penalty of **50% of the unauthorized profit** obtained.
11. Privacy of Membership
Your membership with **Spatikam by Pranoti** is **personal and non-transferable**. You may not share, assign, or allow others to access your membership or use your account in any manner.
All users are advised to carry out their own research before relying on any service or promotional content. **Spatikam by Pranoti** does not verify or endorse the claims made in third-party advertisements or listings.
Violation of these terms may result in **suspension or termination** of your account, at our discretion. Members are solely responsible for adhering to these terms of use.
12. Term & Termination
This agreement remains valid for as long as you use our website or hold a membership.
You may terminate your membership or subscription at any time by sending a written request to our support team. Please note that **no refunds** will be provided for any unused portion of a subscription or digital purchases already made.
We may, at our discretion, terminate your membership without prior notice if any **material breach** of this agreement occurs. In such cases, **no refund** will be provided, and the reason for termination may not be disclosed.
Any terms that naturally survive the termination of this agreement (e.g., limitations of liability, dispute clauses) shall remain enforceable even after your membership ends.
13. Right to Form Consortium or Associates
To provide the best service possible, **Spatikam by Pranoti** may collaborate with or outsource work to qualified third parties, without necessarily disclosing this to you. Your agreement and obligations as a customer remain solely with **Spatikam by Pranoti**, and **not** with any individual contractor, associate, or partner involved in service delivery.
14. Proprietary Rights
The Company owns and retains all proprietary rights in the Gemsmantra.com website and products/services offered herein. The Website contains the copyrighted material, trademarks, and other proprietary information of the Company, and its licensors. Except for that information that is in the public domain or for which you have been given permission, you cannot copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information. Any such act or an attempted act on your part shall constitute a violation of this Agreement and your membership is liable to be terminated forthwith by Gemsmantra.com without refund of any of your unused Subscription fees.
Reliance on Content, Advice, Opinions, statements, offers, or other information or content made available through the website, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. The Company does not: (i) guarantee the accuracy, completeness, or usefulness of any information on the Service, or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party that appears on the Website. Under no circumstances will the Company or its affiliates be responsible for any loss or damage resulting from your reliance on information or other content posted on the Website or transmitted to or by any Members. Any advice, opinions, or other information or content provided directly by us through the Advice Section, User Forum, or Community Forum should not necessarily be relied upon. We recommend you to visit a certified professional for any such advice, option, or information. Under no circumstances will Gemsmantra.com or its affiliates be responsible for any loss or damage resulting from your reliance on information or other content posted on the Website or transmitted to or by any Members.
15. Obligations of the User
You are solely responsible for the Content that you publish or display (hereinafter, “post”) on the Website, to the Company personnel/affiliate, or transmit to other Members. You will not post or transmit to the Company, its affiliates, personnel and/or other Members, any defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, racially offensive, or illegal material, or any material that infringes or violates another party’s rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity). You will not provide inaccurate, misleading, or false information to the Company or to any other Member. If the information provided to the Company, Its affiliates, personnel and/or another Member, subsequently becomes inaccurate, misleading, or false, you will promptly notify the Company of such change. Gemsmantra.com reserves the right to verify the authenticity of Content posted on the Site. In exercising this right, the Company may ask you to provide any documentary or other form of evidence supporting the Content you post on the Site. If you fail to produce such evidence, the Company may, at its sole discretion, terminate your Membership without a refund.
You understand and agree that the Company may review and delete any content, messages, photos, or profiles (collectively, “Content”), in each case in whole or in part, that in the sole judgment of the Company violate this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of either the Company, Its affiliates, personnel and/or its Members.
By posting Content to any public area of the Company, you automatically grant, and you represent and warrant that you have the right to grant, to the Company, its affiliates, licensees, and successors, an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, reproduce, adapt, modify and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information, and content, and to grant and authorize sublicenses of the foregoing. You further represent and warrant usage of your content by the Company will not infringe or violate the rights of any third party.
The following is a partial list of the kind of Content that is illegal or prohibited on the Website. The Company reserves the right to investigate and take appropriate legal action in its sole discretion against anyone who violates this provision, including without limitation, removing the offending communication from the Service and terminating the membership of such violators. It includes, but is not limited to, Content that:
is patently offensive to the online community, such as Content that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual;
harasses or advocates harassment of another person;
involves the transmission of “junk mail”, “chain letters,” or unsolicited mass mailing or “spamming”;
promotes information that you know is false, misleading, or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libelous;
promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated images, audio or video, or links to pirated images, audio or video files; vi. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
provides material that exploits people under the age of 18 in a sexual or violent manner, or solicits personal information from anyone under the age of 18;
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
solicits passwords or personal identifying information for commercial or unlawful purposes from other users; and engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.
Your use of the Service, including but not limited to the Content you post on the Service, must be in accordance with any and all applicable laws and regulations.
You may not transmit any chain letters or junk emails to other Members. You warrant that it shall be a violation of these terms and conditions to use any information obtained from the website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any Member without their prior explicit consent.
All information you include in your Member profile must be accurate, current, and complete.
16. Prohibited Activities
The Company reserves the right to investigate and terminate your membership if you have misused the Service/Proprietary information, or behaved in a way that could be regarded as inappropriate or whose conduct is unlawful or illegal. The following is a partial list of the type of actions that you may not engage in with respect to the Service:
You will not impersonate any person or entity.
You will not “stalk” or otherwise harass any person.
You will not send “abusive, obscene, or sexually oriented” message(s) to other members.
You will not express or imply that any statements you make are endorsed by Gemsmantra.com without our specific prior written consent.
You will not use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents.
You will not post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights.
You will not remove any copyright, trademark, or other proprietary rights notices contained in the Service.
You will not interfere with or disrupt the Services or the site or the servers or networks connected to the Services or the Website.
You will not post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
You will not forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Service.
You will not “frame” or “mirror” any part of the Service or the Website, without our prior written authorization. You also shall not use meta tags or code or other devices containing any reference to us or the Service/Products or the site in order to direct any person to any other website for any purpose.
You will not modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Service or the Website or any software used on or for the Service or cause others to do so.
17. Disclaimer Of Warranties And Limitation Of Liabilities
YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.
PLEASE NOTE THAT THIS AGREEMENT STRICTLY LIMITS OUR LIABILITY AND WE DOES NOT PROVIDE WARRANTIES FOR THE SERVICE. THE AGREEMENT ALSO LIMITS YOUR REMEDIES
THE COMPANY AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
LIMITATION ON LIABILITY: YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE/WEBSITE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE WEBSITE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THE WEBSITE.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THE COMPANY’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO THE COMPANY, FOR THE SERVICE DURING THE TERM OF MEMBERSHIP.
18. Modifications To Service
The Company reserves the right at any time to modify or discontinue, temporarily or permanently, the website and the information/product/services offered therein (or any part thereof) with or without notice. You agree that the Company shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the service/products offered on the website.
19. Disputes And Applicable Law
If there is any dispute about or involving the Site and/or the Service/products offered herein, by using the Site, you unconditionally agree that all such disputes and/or differences will be governed by the laws of India and shall be subject to the exclusive jurisdiction of the Competent Courts in Delhi, India only.
20. Indemnity
You agree to indemnify and hold the Company, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties set forth above.
21. No Third Party Beneficiaries
Except as expressly provided in this Agreement, the parties hereto agree that this Agreement is intended solely for the benefit of the parties hereto and shall not confer any rights or benefits upon any third party. No third party shall have any rights, claims, or causes of action under this Agreement.
22. Dealing With Advertisers
Any of your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the service, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such advertiser. You agree that the Company shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the website.
23. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
24. Other
This Agreement contains the entire agreement between you and the Company regarding the use of the Website and/or the Service/Product. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. You are under an obligation to report any misuse or abuse of the site. If you notice any abuse or misuse of the site or anything that is in violation of this Agreement, you shall forthwith report such violation to the Company by writing to Customer Care. On receipt of such a complaint, the Company may investigate such a complaint and if necessary may terminate the membership of the Member responsible for such violation, abuse, or misuse without any refund of the subscription fee. Any false complaint made by a Member shall make such Member liable for termination of his/ her membership without any refund of the subscription fee.
25. Force Majeure
We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, riots, strikes, lock-outs, governmental or parliamentary restrictions, prohibitions or enactments of any kind, pandemic, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
26. Support Services and Contact Information
I hereby authorize and give consent to the Company to send me, either through itself or through any third party service provider, from time to time various information / alerts/SMS/ Other messages or calls or commercial communication, and other services on the aforesaid listed telephone numbers, whether these numbers are registered with National Do Not Call Registry/Listed in national customer preference register or not. I also confirm that by sending any of such messages/calls, I will not hold ASBL its third party service provider liable/institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time. It will be auto renewed every month and if you want to stop this service please write an email to support@spatikambypranoti.com. Please contact customer service with any questions regarding this agreement.
